Question 1

Do I save money by booking on this website?

Accepted Answer

Yes. By booking directly through our website you are guaranteed the lowest price available!

Question 2

What forms of payment do you accept?

Accepted Answer

We accept Visa, Mastercard, Discover, and American Express. Both credit and debit cards are accepted.

Question 3

Is a deposit required to reserve my stay?

Accepted Answer

Half of the total rental amount is charged at the time of booking. The remaining balance is due one month prior to check-in. If the rental is made within 30 days of check-in, the full amount is due upon reservation.

Question 4

Are there additional fees (cleaning, taxes, etc.)?

Accepted Answer

When you have selected dates for a specific property, a detailed breakdown of the taxes and fees are provided. We charge a cleaning fee, state & county tax, a booking fee, and a damage waiver fee. If you choose to bring a pet to one of our pet-friendly properties, there is an additional pet fee.

Question 5

Our Cancellation Policy

Accepted Answer

Basic Protection (standard): More than 60 days before check-in: 100% refund, less a $150 administrative fee. 30–60 days before check-in: 50% refund (we retain your 50% deposit; the remaining balance is not charged), less a $150 administrative fee. Within 30 days of check-in: Non-refundable and the reservation is non-transferable. Optional Travel Insurance may be offered at checkout for added flexibility, but is not available on last-minute bookings.

Question 6

What time is check-in and check-out?

Accepted Answer

Check-in 4:00 PM · Check-out 10:00 AM.

Question 7

Can I request early check-in or late check-out?

Accepted Answer

The day before check-in, you'll receive a link with real-time updates that lets you know as soon as your home is ready. You can even sign up for SMS notifications to be alerted the moment you can check in.

Question 8

How does the check-in process work?

Accepted Answer

Self-check-in via smart lock. Your unique code and arrival guide are sent 24–48 hours before arrival by email/SMS. You do not need to meet up with anyone, so you can arrive at your own convenience, anytime after check-in.

Question 9

Is smoking allowed?

Accepted Answer

Smoking is not permitted inside any of our units. If smoke is detected in the unit there will be a minimum $500 cleaning charge applied.

Question 10

Are pets allowed?

Accepted Answer

Some of our homes are pet-friendly, but not all. Please check the individual listing to confirm. For pet-friendly homes, pre-approval is required and a pet fee + house rules apply.

Question 11

What are the quiet hours?

Accepted Answer

10:00 PM – 8:00 AM to respect neighbors and local ordinances.

Question 12

Where can I find your pool safety rules?

Accepted Answer

For a full overview of our pool rules, safety equipment, and liability information, please visit our dedicated Pool Safety page.

Question 13

Where can I find the complete rental rules and policies?

Accepted Answer

For the complete list of rental rules, policies, and guest agreements, please visit our Rental Rules & Policies page.

Question 14

Is parking available?

Accepted Answer

Yes, parking is included for multiple vehicles at no additional cost. Please note that the various condominium buildings have differing restrictions on vehicle types and quantities. Please refer to the individual property terms and conditions for the specific rules relating to parking.

Question 15

Do you require a damage deposit or waiver?

Accepted Answer

We use a damage waiver or refundable deposit depending on the home. Full details appear at checkout.

Question 16

How quickly is a deposit returned?

Accepted Answer

Refundable deposits (if applicable) are typically released within 7–10 business days after checkout, pending inspection.

Question 17

Are safety devices installed?

Accepted Answer

Yes, smoke detectors and fire extinguishers; some homes have exterior security cameras for perimeter safety only.

Question 18

What if there's a storm or hurricane?

Accepted Answer

In the event of a mandatory hurricane evacuation order you would receive a refund for the nights you are not able to use the property. Otherwise, refunds for bad weather are not provided.

Question 19

Do you provide baby gear?

Accepted Answer

Each home includes a Pack 'n Play and high chair for families traveling with little ones.

Question 20

Do you offer long-term or monthly discounts?

Accepted Answer

We may offer extended-stay discounts outside peak dates. Share your dates and we'll do our best.

Frequently Asked Questions

Booking & Payments

Check-In & Check-Out

Property Rules & Policies

Safety & Security

Special Requests

Still Have Questions?